We received a phone call today from a distraught gentleman who stated:
“I’m trying to find the company that installed my new door last year. They didn’t replace my spring and tracks, only installing the door. My spring’s broken and they need to come fix it”.
Our staff explained that we always remove all old tracks and old doors and hardware. We NEVER use old springs on a new door installation… no reputable garage door company would.
Some garage door companies give a lifetime warranty on springs. In most of these cases, they will replace the spring, but charge you a labor fee for installing it. Texas Overhead Door offers a one year and a three year warranty on springs. Our technicians always ask what you would prefer. If you chose the 3 year warranty spring and within those 3 years your spring breaks we will replace it. NO CHARGE and NO SURPRISE labor fees! We provide quick replacement at absolutely no charge to you, during regular business hours.